We are
wherever you need us!
With the purchase of a Sonplas machine a long-term partnership begins, in which we support you throughout the entire machine lifecycle with a wide range of service products tailored to your needs.
As a flexible partner we cover everything from factory calibration and production optimization to spare and wear parts supply. You can find detailed information about our services on this page.
We are happy to receive your service request via our form and will take care of your request promptly!
Submit your request hereOur services at a glance – click for more information
Remote Support On-Site Service Preventive maintenance Factory calibration Health Check Spare and wear parts packages Production optimization Repair and Overhaul
Remote Support
After receiving your service ticket we carry out a structured assessment of the current situation. As part of remote support we analyze your system and relevant process data in a targeted manner – if required via remote access.
Through our three interconnected service levels we ensure efficient and focused handling of your service request. The insights gained through remote service provide a solid basis for further actions or a targeted on-site intervention.
Our approach at a glance:
- Recording and evaluation of the service request
- Coordination of the current situation with your technical staff
- Targeted analysis of system and process data
- Systematic identification of possible root causes
- Definition of concrete recommendations for action
- Preparation of an on-site intervention if required
Fast response times and qualified personnel: Sonplas on-site support
If an issue cannot be fully resolved we provide fast on-site assistance directly at your system. Our interventions are carried out by experienced service technicians from our Straubing location. If required additional expertise from our assembly and engineering departments is involved to make the necessary know-how available quickly and efficiently. For international service operations we also rely on trained service partners who are specifically qualified in Sonplas processes and technologies.
Learn more about our international service partnerships here:
More about our partners
Factory Calibration
With our factory calibration you ensure the long-term accuracy and reliability of your measurement systems. Regular calibration of parameters such as pressure temperature flow and force helps to maintain product quality minimize risks and ensure compliance with regulations. Additional measurable parameters are available on request. We recommend a calibration interval of 12 months.
The goals at a glance:
- Ensuring measurement accuracy and proper sensor functionality
- Documented traceability to standards
- Support for test equipment monitoring in accordance with ISO 9001
For a wide range of measurement parameters:
Your benefits of regular calibration
First we check the sensors at defined operating points to identify any deviations. If relevant deviations are detected the sensors are recalibrated using Sonplas software and verified again. After completion the results and any adjustments are documented in a calibration certificate. In addition key measurement components and assemblies are inspected and documented in a clear service report. Our service team handles the complete preparation and follow-up of the calibration.
Regular professional on-site calibration of your measurement equipment offers numerous advantages:
- Increased measurement accuracy
- Reduced downtime
- Cost savings
- Regulatory compliance
Health check for your machines
Our structured analysis identifies maintenance requirements, safety gaps and efficiency potential and serves as a basis for preventive measures and maintenance planning.
The goals at a glance:
- Early detection of wear and malfunctions
- Increased machine availability
- Ensuring machine safety
- Reduction of unplanned downtime
- Reduction of complaints and scrap
- Basis for our preventive maintenance services
Always on
the safe side
Our service team takes care of the complete preparation and follow-up of your appointment. On site we carry out a detailed health check including condition assessment and evaluation based on a standardized checklist. Key assemblies are tested for proper functionality. We assess the overall condition as well as maintenance and wear status and verify all safety functions. You will receive a comprehensive service report with clear recommendations for action.
In addition to the standard scope of our health check you can optionally include the evaluation of further parameters relevant to your system such as cycle time analysis. By capturing quality and performance indicators potential improvements become transparent.
Our spare and wear parts packages
for your machines
To ensure the continuous availability of your machines and systems we offer customized spare and wear parts packages (S/W packages). These packages are specifically designed to provide the most critical components for maintenance and servicing over a defined period – with the goal of minimizing downtime and safeguarding your production.
The goals at a glance:
- Minimized downtime
- Planning and production reliability
- Cost efficiency and optimized maintenance
- Fast access to original parts
- Simplified spare parts management
- Extended machine lifetime
Our service team evaluates all spare and wear parts based on failure risk and availability. Based on this analysis we create a tailored proposal for your optimal spare parts stock and supply original spare parts as well as high-quality compatible wear parts. This enables your maintenance team to resolve the most common issues quickly and independently. Alternatively we offer on-site support where our qualified specialists install and replace spare and wear parts directly at your facility. All included parts including item numbers and specifications are fully documented.
Thanks to our personal support and convenient ordering via phone email or website form you receive your spare parts quickly and easily.
Use the button below to submit your request for spare and wear parts:
Request an S/W package
Product optimization for your machine
With our production optimization services we support our customers comprehensively and sustainably beyond commissioning. Together we unlock the full potential of your systems stabilize processes and increase productivity.
The goals at a glance:
- Sustainable performance improvement through optimized processes and workflows
- Empowerment of your teams to solve problems independently
- Transparency through data-based loss and root cause analysis
- Fast stabilization of production in case of quality delivery or capacity issues
Our approach:
With our proven four-phase model (analysis machine condition assessment production optimization monitoring and qualification) we provide long-term support. You benefit from higher output through optimal use of machines and personnel while reducing errors and downtime. This leads to a noticeable increase in productivity and a fast return on investment.
Preventive maintenance
Our preventive maintenance includes functional and visual inspections as well as the replacement of defined wear parts. Before the maintenance begins we carry out a structured health check based on a checklist to assess the overall condition of the machine and identify potential deviations at an early stage. We also offer training for your maintenance team.
The goals at a glance:
- Extended machine lifetime
- Reduced unplanned downtime
- Increased operational safety and reliability
- Predictable costs through preventive maintenance
- Compliance with inspection and safety regulations
- Improved efficiency and reduced follow-up costs through early fault detection
Repair and Overhaul
We support you not only with remote maintenance and on-site service, but also as an experienced partner for the repair and maintenance of components from Sonplas machines. Services are carried out either at our facilities or in close collaboration with our qualified suppliers. Our goal is to ensure the long-term availability and performance of your machines – economically, efficiently and with the highest quality standards.
Your benefits at a glance:
- Significant cost savings compared to purchasing new components
- Fast response times thanks to optimized processes and short turnaround times
- Maximum quality through refurbishment in accordance with manufacturer specifications
- Reuse of components contributes to resource conservation and sustainability
- Technical support and personal consultation by our experienced experts
Our services
at a glance
With a structured approach, in-depth technical expertise and transparent coordination, we ensure that your components are reliably assessed, refurbished and tested.
Our approach:
- Fault diagnosis and condition assessment
- Disassembly, cleaning and analysis
- Maintenance and/or repair
- Reassembly and functional testing
- Final documentation and return delivery
We refurbish a wide range of components for you, including contacting units and presses, valves and hydraulic cylinders, pressure regulators, mechanical and pneumatic assemblies, workpiece carriers and much more.
