Problem description

Machine location*

Station*

Test plan*

Error description*

Upload images

Drop files here or

Accepted file types: png, jpg, Max. file size: 15 MB.

Additional information

Is a service call (remote maintenance) needed over the weekend?

no

yes

Please note that this may result in additional costs.

Are you experiencing a machine shutdown (production downtime)?

no

yes

Do you have a service credit or a credit balance with our company?*

no

yes

Please provide the order number

The decision as to whether a warranty or goodwill claim applies can only be made after an inspection by Sonplas GmbH. If the issue is not covered by warranty or goodwill, we will have to bill you for the costs incurred.

Contact Information

Salutation

First name*

Last name*

Company*

Department*

Street*

House number*

ZIP code*

Location*

Phone

E-mail*

Production manager